Privacy Policy for BathNook
BathNook (“we,” “our,” or “us”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website BathNook, engage with our services, or communicate with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.
1. Information We Collect
- Personal Identifiable Information (PII): This may include your name, address (including specific Allentown neighborhoods like Center City, West End, East Allentown, South Allentown, Midway Manor, Hamilton Park, and Jordan Heights), email address, phone number, and details about your bathroom remodeling needs. This information is collected when you voluntarily provide it to us, for example, by filling out a contact form or requesting an estimate.
- Technical Data: Information about your device and internet connection, such as your IP address, browser type, operating system, and website usage patterns. This data is collected automatically when you visit our website through cookies and other tracking technologies. This helps us understand how visitors interact with our site and improve its functionality.
- Communication Data: Records of your correspondence with us, including emails, phone calls, and messages through our website. This helps us keep track of your project details, preferences, and any issues that may arise, ensuring clear and consistent communication.
- Financial Information: If you engage our services, we may collect payment information, such as credit card details or bank account information, to process payments for our services. This information is handled securely through our trusted payment processors.
2. How We Use Your Information
- To Provide Services: To schedule and conduct consultations, provide estimates, plan and execute bathroom remodeling projects (e.g., one-day bathroom remodeling, tub-to-shower conversions, shower-to-tub conversions, bath liners, bathtub installation & replacement, bath wall surrounds, walk-in bathtubs, shower enclosures, shower installation & replacement, shower surrounds, and shower doors & rods installation), and manage project timelines. This is the primary purpose for which we collect your information.
- To Communicate with You: To respond to your inquiries, send you updates about your project, provide customer support, and send promotional materials or newsletters if you have opted in to receive them. Effective communication is key to a successful remodeling project, and we use your information to keep you informed every step of the way.
- To Improve Our Website and Services: To analyze website usage, gather demographic information, and understand user preferences to enhance our website functionality, service offerings, and overall customer experience. By understanding how you use our site, we can make it more user-friendly and relevant to your needs.
- For Marketing and Advertising: To inform you about new services, special offers, or other information we think you may find interesting, based on your preferences and interactions with us. You can opt-out of these communications at any time.
- For Legal and Security Purposes: To comply with legal obligations, enforce our Terms and Conditions, protect our rights and property, and prevent fraud or other illegal activities. This includes maintaining records as required by law and ensuring the security of our website and services.
3. How We Share Your Information
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, marketing agencies, IT support, material suppliers, and subcontractors). These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order, subpoena, or government agency). We will only disclose the information necessary to comply with the legal obligation.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
- With Your Consent: We may share your information with other third parties with your explicit consent. For example, we may ask for your permission to feature your completed project in our portfolio or on social media.
4. Your Choices Regarding Your Information
- Opt-Out of Marketing Communications: You can opt-out of receiving marketing emails from us by following the unsubscribe instructions provided in those emails or by contacting us directly. Even if you opt-out of marketing communications, we may still send you non-promotional messages related to your ongoing projects or our business relationship.
- Access and Update Your Information: You have the right to request access to the personal information we hold about you and to request corrections to any inaccuracies. Please contact us to make such requests, and we will respond in a timely manner.
- Cookies and Tracking Technologies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our website. For more information on how we use cookies, please see our Cookie Policy section below.
- Data Deletion: You may have the right to request the deletion of your personal information, subject to certain legal exceptions. For example, we may need to retain certain information for legal or accounting purposes.
5. Security of Your Information
We use administrative, technical, and physical security measures to help protect your personal information. These measures include secure servers, firewalls, encryption of financial data, and access controls. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any transmission of personal information is at your own risk.
6. Cookie Policy
7. Third-Party Websites
Our website may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave our site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information.
8. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you become aware that we have collected personal information from a child under age 18 without verification of parental consent, please contact us immediately so that we can take the necessary steps to remove that information from our servers.
9. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy will constitute your acceptance of such changes.
11. Contact Us
- info@bathremodelallentown.com
- (610) 300-5501
- 835 W Hamilton St, Allentown, PA 18101
- https://bathremodelallentown.com/